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Due to the Covid 19 pandemic We are working with best business practice and procedures to ensure proper safety protocols are in place to ensure the safety of all especially you our customers. We apologise for any slight delays you may incur.
+447956761022 Purplepairs@gmail.com
Due to the Covid 19 pandemic We are working with best business practice and procedures to ensure proper safety protocols are in place to ensure the safety of all especially you our customers. We apologise for any slight delays you may incur.

Returns and refund

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds on fragrances will only be considered on errors regarding volume or brand differentiation. Product must be unused and all seals must not be broken

Cancel Your Order

To cancel your order, please send an email to purplepairs@gmail.com within 12 hours of placing your order. If your order has already been processed, Purple Pairs.com is not responsible for any shipping charges incurred.

Fraudulent Orders

Purplepairs.com is not responsible for fraudulent dropship orders. It is the responsibility of our customers to verify billing information before placing the order.

Orders Not Received

Once an order has been shipped and there is a delivery confirmation, purplepairs.com is not responsible for any theft of product or delivery to the wrong address. If a customer issues a complaint that they did not receive their product despite delivery confirmation, we cannot credit our drop shipper. We will pursue a claim with UPS  or shipping carrier on behalf of the drop shipper that UPS didn't deliver the product to the correct person or that they left the product in a susceptible area. If funds are returned to us from carrier , we will credit the drop shippers' account. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

If Purple Pairs .com determines that there was in fact product missing from the package, we will credit our drop shippers' account immediately.

Damaged Product Claims

Each drop ship package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the products is damaged, the drop shipper may file a claim with us to investigate the situation. The claim form is below:

After receiving the claim, Purple Pairs com, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS on behalf of the drop shipper that Shipping carrier didn't deliver the product in a safe manner. If funds are returned to us from UPS, we will credit the drop shippers' account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

 

Out of Stock Items

If an item is not in stock, it will be indicated in our store and not available for purchase. If a specific order cannot be completed in full. You will be notified via email for any item that is out of stock and a credit will be issued to your account/credit card. It is your responsibility to contact and credit your customer.

Legal disclaimer

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.